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Guest Experience Specialist

Company Overview

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most of out of their stay with insider tips and can't miss spots in their city guides, as well as exclusive perks like access to local gyms, private members clubs and more. 

 

Responsibilities and Duties

  • Communicating with our Guests before they arrive to help coordinate their stay and provide them with concierge assistance
  • Welcoming and checking out our Guests at the beginning and end of their stay
  • Selling custom concierge packages which suit the needs of our Guests
  • Coordinating with your team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
  • Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
  • Maintaining a full inventory of materials we need to best look after our Guests
  • Analyzing feedback and working with the team to improve services
  • Taking initiative to implement new ideas that will benefit your colleagues, our Guests and Owners in the future.

Qualifications and Skills

  • Speak Spanish, English and preferably a third language
  • Have at least 1 year experience in hospitality or customer service
  • Can multi-task
  • Love to meet new people
  • Are passionate about what you do
  • Thrive under pressure
  • Can have a flexible work schedule, including weekends

What we offer

  • Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge and exclusive perks
  • Have offices in 22 destinations in 13 countries and are still growing
  • Believe in teamwork
  • Benefit from the unique backgrounds and experiences of our team members from across the globe
  • Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
  • Are rapidly expanding and providing opportunities for our Team Members to grow with us

 

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