Reservations Supervisor

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most of out of their stay with insider tips and can't miss spots in their city guides, as well as exclusive perks like access to local gyms, private members clubs and more.

YOUR MAIN TASKS WILL INCLUDE:

Manage a team of 4-6 reservation specialists
Organize and run 1:1 meetings with members of your team, touch base with Manager/Director regularly to establish and own departmental goals and team achievement.
30+/- hrs of scheduled shifts dedicated to front lines supervision and responding/closing reservation leads
10+/- hrs per week dedicated to 1:1s, agent QA, team development
Hold team members accountable for reservation-specific KPI and CSAT scores
Conduct annual reviews of your team
Work cross-functionally with other teams to help guide projects that help support the reservation team, customers, and the company.

YOU:

A track record of successful team management. You have hands on experience managing/supervising a team.
Experience driving a high-performing team of reservationists meet and exceed their individual, team, and company goals.
Strong experience at hiring and training people.
Past experience or interest in working at a high-growth company.
Excellent time management skills
A natural at efficient and straightforward communications
Can provide thoughtful, creative, and workable solutions to support the guest reservation cycle
Comfortable being empowered to make decisions; demonstrated sensibility and understanding of the financial implications of those decisions
Availability for a wide variety of shifts, including weekends and holidays
Ability to provide additional hours on holidays and other occasions as business requires
Desire to help build the best reservations experience team in the industry!

WE:

Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge and exclusive perks
Have offices in over 20 destinations in 13+ countries and are still growing
Believe in teamwork
Benefit from the unique backgrounds and experiences of our team members from across the globe
Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
Are rapidly expanding and providing opportunities for our Team Members to grow with us

Want you to know what everyone else is saying about us - The Press Room

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Help Us Curate the WorldBuilding the next generation of travel isn't done by any one person alone. It takes a Team of smart, creative, enthusiastic individuals to do big, exciting things. Expect hard work and some high fives.

Apply for this position

Help Us Curate the World

Building the next generation of travel isn't done by any one person alone. It takes a Team of smart, creative, enthusiastic individuals to do big, exciting things. Expect hard work and some high fives.