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Reservations Supervisor

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most of out of their stay with insider tips and can't miss spots in their city guides, as well as exclusive perks like access to local gyms, private members clubs and more.

YOUR MAIN TASKS WILL INCLUDE:

  • Manage a team of 4-6 reservation specialists  
  • Organize and run 1:1 meetings with members of your team, touch base with Manager/Director regularly to establish and own departmental goals and team achievement.
  • 30+/- hrs of scheduled shifts dedicated to front lines supervision and responding/closing reservation leads
  • 10+/- hrs per week dedicated to 1:1s, agent QA, team development
  • Hold team members accountable for reservation-specific KPI and CSAT scores
  • Conduct annual reviews of your team
  • Work cross-functionally with other teams to help guide projects that help support the reservation team, customers, and the company.

YOU:

  • A track record of successful team management. You have hands on experience managing/supervising a team.
  • Experience driving a high-performing team of reservationists meet and exceed their individual, team, and company goals.
  • Strong experience at hiring and training people.
  • Past experience or interest in working at a high-growth company.
  • Excellent time management skills
  • A natural at efficient and straightforward communications
  • Can provide thoughtful, creative, and workable solutions to support the guest reservation cycle
  • Comfortable being empowered to make decisions; demonstrated sensibility and understanding of the financial implications of those decisions
  • Availability for a wide variety of shifts, including weekends and holidays
  • Ability to provide additional hours on holidays and other occasions as business requires
  • Desire to help build the best reservations experience team in the industry!

WE:

  • Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge and exclusive perks
  • Have offices in over 20 destinations in 13+ countries and are still growing
  • Believe in teamwork
  • Benefit from the unique backgrounds and experiences of our team members from across the globe
  • Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
  • Are rapidly expanding and providing opportunities for our Team Members to grow with us

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