View Our Website View All Jobs

Guest Experience Specialist

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most of out of their stay with insider tips and can't miss spots in their city guides, as well as exclusive perks like access to local gyms, private members clubs and more.

As a Guest Experience Specialist you are enthusiastic, proactive and friendly. You work together with your team to ensure that our Guests and Owners are always exceptionally impressed by our service.

You will spend your time on:

  • Communicating with our Guests before they arrive to help coordinate their stay and provide them with concierge assistance
  • Welcoming and checking out our Guests at the beginning and end of their stay
  • Selling custom concierge packages which suit the needs of our Guests
  • Coordinating with your team to ensure that we are always prepared in advance and can anticipate our Guests’ needs as much as possible
  • Reviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests’ stay
  • Maintaining a full inventory of materials we need to best look after our Guests
  • Analyzing feedback and working with the team to improve services
  • Taking initiative to implement new ideas that will benefit your colleagues, our Guests and Owners in the future.

You:

  • Speak English and preferably a second language
  • Have at least 1 year experience in hospitality or customer service
  • Can work different weekly and weekend shifts 
  • Can multi-task and know that 'hospitality never sleeps' so you are able to connect as needed when out of the office
  • Love to meet new people
  • Are passionate about what you do
  • Thrive under pressure

We:

  • Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge and exclusive perks
  • Have offices in over 20 destinations in 13+ countries and are still growing
  • Believe in teamwork
  • Benefit from the unique backgrounds and experiences of our team members from across the globe
  • Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
  • Are rapidly expanding and providing opportunities for our Team Members to grow with us
  • Want you to know what everyone else is saying about us - The Press Room
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150